Oct. 21st, 2009
Redemption Road
Oct. 21st, 2009 01:49 pmWe got a notice from our credit-card company to the effect that we had accumulated enough points to redeem some. Their web site's procedures to do this looked quite awkward so I decided to call. Of course, I got robo voicemail, which asked me to enter-or-say the credit card's number, then the last 4 digits of my SSN. Here is how it went after that.
VM: "If you know what you want, please say 'I know what I want'."
ME: "I know what I want."
VM: "What is your selection?"
ME: "Gift card."
VM: "I did not understand that. If you wish to start again, please say 'repeat'."
ME: "Repeat."
VM: "If you know what you want, please say 'I know what I want."
ME: "I know what I want."
VM: "What is your selection?"
ME: "(CREDIT CARD NAME) gift card."
VM: "I did not understand that. If you wish t..."
ME: "Give me a fucking person to talk to."
VM: "One moment, please, while I transfer you to someone who can help."
VM: "If you know what you want, please say 'I know what I want'."
ME: "I know what I want."
VM: "What is your selection?"
ME: "Gift card."
VM: "I did not understand that. If you wish to start again, please say 'repeat'."
ME: "Repeat."
VM: "If you know what you want, please say 'I know what I want."
ME: "I know what I want."
VM: "What is your selection?"
ME: "(CREDIT CARD NAME) gift card."
VM: "I did not understand that. If you wish t..."
ME: "Give me a fucking person to talk to."
VM: "One moment, please, while I transfer you to someone who can help."